Privacy Policy
Effective Date: August 5, 2026
At Wahous Wilderness Lodge (“Wahous,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information entrusted to us by our guests, prospective guests, website visitors, and partners.
This Privacy Policy explains how we collect, use, protect, and disclose personal information when you visit our website, inquire about a stay, make a reservation, communicate with us, or participate in experiences offered at Wahous Wilderness Lodge.
Wahous Wilderness Lodge is located in Quait Bay, British Columbia, within ʕaḥuusʔatḥ (Ahousaht) hahoulthee (territory), and we are committed to responsible stewardship, respectful hospitality, and protecting the trust of our guests.
By using our website or providing personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Information We Collect
We collect information that is necessary to provide exceptional guest experiences, manage reservations, respond to inquiries, and operate our business.
Information You Provide Directly
When you contact Wahous Wilderness Lodge, submit an inquiry, or make a reservation, we may collect:
- Full name
- Email address
- Telephone number
- Mailing address or home address
- Preferred travel dates
- Number of guests travelling
- Guest ages where applicable
- Accommodation preferences
- Dietary requirements
- Accessibility requirements or mobility considerations
- Special requests
- Experience preferences
- Communication preferences
- Any information you choose to provide in messages or correspondence
Information submitted through our inquiry forms may include your name, contact information, preferred arrival and departure dates, number of adults and children, ages of children, and comments or special requests.
2. Reservation Information and RMS Cloud
Wahous Wilderness Lodge uses RMS Cloud, a hospitality property management system, to manage reservations, guest stays, availability, and operational requirements.
When you make a reservation or request information about a stay, information may be collected and stored through RMS Cloud, including:
- Guest names
- Contact details
- Reservation details
- Arrival and departure dates
- Accommodation selection
- Guest preferences
- Special requests
- Notes required to support your stay
RMS Cloud helps us coordinate reservations and deliver a seamless guest experience.
For more information about RMS Cloud’s privacy practices, please visit:
3. How We Use Your Information
Wahous Wilderness Lodge may use personal information to:
- Process and manage reservations
- Communicate with guests before, during, and after their stay
- Arrange transportation and arrival logistics
- Prepare accommodations and guest experiences
- Respond to inquiries
- Provide requested information
- Process payments through secure third-party providers
- Improve our services and guest experience
- Understand website usage and visitor interests
- Send updates, offers, and communications where permission has been provided
- Meet legal, accounting, insurance, and operational requirements
4. Website Forms and Online Inquiries
When you submit information through the Wahous Wilderness Lodge website, including inquiry forms, booking requests, or contact forms, the information you provide may be collected and processed through third-party website services.
These services may include:
- Website hosting providers
- Form processing platforms
- Reservation systems
- Customer relationship management systems
- Email communication providers
We use this information only for legitimate business purposes related to responding to your inquiry, managing your stay, and improving our guest experience.
We do not sell, rent, or trade personal information.
5. Google Analytics and Website Tracking
Wahous Wilderness Lodge uses analytics tools, including Google Analytics, to understand how visitors interact with our website.
These tools may collect information such as:
- Pages viewed
- Time spent on the website
- Website interactions
- Browser type
- Device information
- Approximate geographic location
- Referral source
- General browsing behaviour
This information helps us:
- Improve website performance
- Understand guest interests
- Improve online experiences
- Measure marketing effectiveness
Google Analytics may use cookies and similar technologies.
More information about Google’s privacy practices can be found here:
https://policies.google.com/privacy
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and understand visitor behaviour.
Cookies may be used to:
- Remember website preferences
- Support website functionality
- Analyze website traffic
- Improve marketing performance
- Provide relevant content
Third-party services may also place cookies on our website, including:
- Google Analytics
- Google Ads
- Reservation technology providers
- Website functionality providers
You may control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.
7. Marketing Communications
With your consent, Wahous Wilderness Lodge may use your contact information to share:
- Lodge updates
- Seasonal announcements
- Special offers
- Experience highlights
- News and stories from Wahous
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in our emails or contacting us directly.
8. Payment Information
Payments related to reservations or purchases may be processed through secure third-party payment providers.
Wahous Wilderness Lodge does not store complete credit card information on our own systems.
Payment information is handled according to the privacy practices and security standards of the applicable payment provider.
9. Sharing of Personal Information
We do not sell or share personal information for commercial purposes.
We may share information with trusted service providers who assist us in operating Wahous Wilderness Lodge, including:
- RMS Cloud reservation management services
- Website hosting providers
- Payment processors
- Email communication platforms
- Analytics providers
- Technology and security providers
- Operational partners assisting with guest services
These organizations are only permitted to use information as necessary to provide services on our behalf.
We may also disclose information where required by law, regulation, court order, or government authority.
10. Guest Experience Information
Because Wahous Wilderness Lodge offers immersive wilderness experiences, guests may voluntarily provide information that helps us prepare for their stay, including:
- Dietary preferences
- Accessibility considerations
- Mobility requirements
- Activity preferences
- Special celebrations
- Experience requests
This information is collected only to enhance your experience and provide appropriate accommodations and services.
11. Data Security
We take reasonable measures to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
Security measures may include:
- Secure website hosting
- Restricted access to guest information
- Password protection
- Third-party security safeguards
- Administrative controls
While we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.
12. International Data Processing
Some service providers used by Wahous Wilderness Lodge may store or process information outside Canada.
When personal information is transferred internationally, it may be subject to the laws of those jurisdictions.
We take reasonable steps to ensure our service providers maintain appropriate privacy protections.
13. Children’s Privacy
Wahous Wilderness Lodge does not knowingly collect personal information from children without appropriate consent from a parent or guardian.
Information regarding children travelling with guests may be collected when required to provide accommodations, manage reservations, or prepare experiences.
14. Your Privacy Rights
Depending on applicable privacy laws, you may have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Withdraw consent for certain uses of your information
- Request information about how your information is collected and used
To make a privacy request, please contact us.
15. Third-Party Websites
Our website may contain links to external websites, including booking platforms, tourism partners, and other resources.
Wahous Wilderness Lodge is not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of websites you visit.
16. Changes to This Privacy Policy
Wahous Wilderness Lodge may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business operations.
Any updates will be posted on this page with a revised effective date.
17. Contact Us
If you have questions about this Privacy Policy or how Wahous Wilderness Lodge handles personal information, please contact:
Wahous Wilderness Lodge
P.O. Box 1245
Tofino, BC V0R 2Z0
Canada
Email: bookings@wahouswildernesslodge.com
Phone: 778-488-5737
Thank you for trusting Wahous Wilderness Lodge with your personal information.